Ticketmaster delists some resale tickets in Ontario ahead of price cap

TORONTO — Ticketmaster Canada is delisting some resale tickets that customers have posted for Ontario events.

Ticketmaster removed the seats to comply with incoming provincial legislation that will cap the price of resale tickets at face value, the platform’s spokesperson Shabnum Durrani said in an email to The Canadian Press.

Customers, who are being notified about the changes by email, will be able to relist their tickets next week when the platform will have updated its resale marketplace, Durrani said.

Meanwhile, resale platform StubHub said it complies with the law but didn’t say whether it will immediately take down tickets listed for above face value, like Ticketmaster has. StubHub also said it needs more guidance on Ontario’s new regulations.

Ticketmaster’s moves and StubHub’s remarks come after the Ontario government passed its budget bill, which included the resale ticket price cap, on Thursday. The bill received royal assent Friday.

It was pushed by Ontario Premier Doug Ford’s government ahead of the World Cup’s kickoff in June. The soccer tournament will split hosting duties between Toronto, Vancouver and some U.S. and Mexican cities. Tickets for World Cup games have been selling in recent weeks for thousands of dollars online.

In past years, resale tickets for popular events, such as the last World Series and Taylor Swift’s Eras tour, were being sold for just as much. They attracted criticism from fans, annoyed that most resale seats were above face value.

The Ford government framed its resale cap as a way to “protect consumers from professional resellers and unfair prices.”

But some experts said it will be too hard to enforce without Ticketmaster and other primary ticket sellers revealing what people pay for each individual seat. They also said the government would need to step up policing informal marketplaces like online communities and people who walk around venues ahead of the event looking to buy or sell tickets.

They worried the cap would drive up the original price of tickets and lure people into riskier transactions.

This report by The Canadian Press was first published April 24, 2026.

Tara Deschamps, The Canadian Press